Häufig gestellte Fragen zu deiner Bestellung
Was bedeutet der Status meiner Bestellung?
Jede Phase, Bestellung aufgegeben, versandt, unterwegs und zugestellt, zeigt den aktuellen Standort deines Pakets anhand der Informationen des Versanddienstleisters. Aktualisierungen können bis zu 24 Stunden dauern.
Wie lange dauert die Lieferung?
Die Standardlieferung dauert zwischen 5 und 7 Werktagen ab dem Zeitpunkt des Versands, nicht ab dem Zeitpunkt der Bestellung.
Wird mein Paket diskret geliefert?
Ja. Alle Bestellungen werden in einer neutralen Verpackung versendet, ohne sichtbares Logo oder Produktnamen auf der Aussenseite.
Der Status hat sich seit einigen Tagen nicht geändert. Was soll ich tun?
Manchmal aktualisiert der Versanddienstleister den Status in bestimmten Phasen seltener. Wenn du länger als 3 Werktage keine Änderung siehst, schreibe uns mit deiner Bestellnummer an contact@easenza.com.
Mit welchem Versanddienst wird meine Bestellung verschickt?
Bestellungen in die Schweiz werden mit der Schweizerischen Post versendet.
Frequently asked questions about your order
What does my order status mean?
Each stage, order placed, shipped, in transit and delivered, reflects the current location of your parcel based on the information received from the carrier. Updates can take up to 24 hours.
How long does delivery take?
Standard delivery takes between 5 and 7 business days from the moment your order is shipped, not from the moment the order is placed.
Is my parcel delivered discreetly?
Yes. All orders are shipped in neutral packaging, with no visible logo or product name on the outside.
My tracking status has not changed for a few days. What should I do?
Sometimes the carrier updates the tracking status less frequently during certain stages. If you see no change for more than 3 business days, contact us at contact@easenza.com with your order number.
Which shipping carrier is used for my order?
Orders in Australia are shipped with Australia Post.
Frequently asked questions about your order
What does my order status mean?
Each stage, order placed, shipped, in transit and delivered, reflects the current location of your parcel based on the information received from the carrier. Updates can take up to 24 hours.
How long does delivery take?
Standard delivery takes between 5 and 7 business days from the moment your order is shipped, not from the moment the order is placed.
Is my parcel delivered discreetly?
Yes. All orders are shipped in neutral packaging, with no visible logo or product name on the outside.
My tracking status has not changed for a few days. What should I do?
Sometimes the carrier updates the tracking status less frequently during certain stages. If you see no change for more than 3 business days, contact us at contact@easenza.com with your order number.
Which shipping carrier is used for my order?
The shipping carrier depends on the destination country. You can see the carrier and tracking information once your order has been shipped.
Întrebări frecvente despre comanda ta
Ce înseamnă statusul comenzii mele?
Fiecare etapă, comandă plasată, expediat, în tranzit și livrat, reflectă locația reală a coletului tău conform informațiilor primite de la curier. Actualizările pot dura până la 24 de ore.
Cât durează livrarea?
Livrarea standard durează între 5 și 7 zile lucrătoare în România, de la momentul expedierii, nu de la plasarea comenzii.
Coletul este livrat discret?
Da. Toate comenzile sunt expediate într-un ambalaj neutru, fără logo sau denumire de produs vizibilă pe exterior.
Statusul nu s-a schimbat de câteva zile, ce fac?
Uneori curierul actualizează statusul mai rar în anumite etape. Dacă nu vezi nicio schimbare timp de peste 3 zile lucrătoare, scrie-ne la contact@easenza.com cu numărul comenzii.
Ce se întâmplă dacă nu sunt acasă la livrare?
Dacă nu ești acasă, coletul este dus automat la cel mai apropiat Easybox. Vei primi un cod de ridicare prin SMS sau email, iar coletul te așteaptă acolo pentru a fi ridicat în intervalul indicat. Dacă întâmpini probleme la ridicare, echipa noastră te ajută mai departe la contact@easenza.com.