Shipping policy

Last updated: 12 June 2026

At EaSenza, we're committed to giving you a simple, transparent and reliable delivery experience. Below you'll find everything about our shipping process.

Free shipping
We offer free tracked shipping on all orders, no exceptions. There are no additional delivery costs at checkout.

Order processing
Once you place your order, our team starts preparing it as quickly as possible. Average processing time is 1-3 business days. Orders placed on weekends or public holidays may take slightly longer to process. Once your order ships, you'll automatically receive an email with your tracking number.
If we notice incomplete or incorrect delivery information, we'll contact you as soon as possible to avoid delays.

Delivery time
Orders are shipped from international fulfilment centres and delivered through our trusted shipping partners. Estimated delivery time is 7-10 business days from the shipping date.
Please note that we're actively working to optimise our delivery network to further reduce waiting times. Occasionally, during busy periods, holidays or promotional campaigns, delivery may take slightly longer. Delivery times are estimates and are not guaranteed.

Order tracking
Every order includes full tracking. Once shipped, you'll receive a tracking number by email. Tracking updates can take a few days to appear after your parcel leaves the warehouse and enters international transit. You can track your order at any time using the link in your confirmation email.

Customs duties and import taxes
Our products are shipped from international fulfilment centres located outside Australia. By placing an order, you acknowledge and agree that:
Your order may be subject to customs duties, import GST or other local import charges. These costs are set by the customs authority in your country and are entirely your responsibility. EaSenza does not collect or pay import charges on your behalf. Customs authorities may delay deliveries. We are not responsible for delays caused by customs processing.
If you refuse to pay import charges and the parcel is returned or destroyed, the original shipping costs and any return charges are non-refundable.

Lost or damaged parcels
We make every effort to ensure your order is delivered safely. We are not responsible for delays caused by couriers or circumstances beyond our control.
If your order arrives visibly damaged, contact us within 48 hours of delivery at contact@easenza.com with clear photo evidence of the packaging, shipping label and damaged product. We'll review each case individually and provide an appropriate solution.

Order marked as delivered but not received
If tracking shows your order as delivered but you haven't received it, we recommend checking the delivery address entered at checkout, asking family members or neighbours, and contacting the courier for more information. If you still need help, contact our team at contact@easenza.com.

Incorrect delivery address
You are responsible for entering the correct delivery address at checkout. If you've entered an incorrect address, contact us as soon as possible at contact@easenza.com. If the order has already shipped, we cannot guarantee the address can be changed and are not responsible for failed delivery due to incorrect information. Reshipping costs may apply.

Refusal of delivery
If you refuse delivery of an order, all return costs, customs duties, import charges and carrier handling fees will be deducted from any refund due.

Contact
Customer Support Hours
Monday – Friday: 9am – 6pm
Saturday: 1pm – 5pm
Sunday: Closed
Email: contact@easenza.com
We typically reply within 24–48 hours.